Need Help Fast? Send Us An Online Support Ticket!

Get Help Fast

Did you know the fastest way to get great support from our staff is to send us a support ticket? Best of all it can be done in a flash. We value each of your inquiries and an electronic support system allows us to deliver swift and thorough solutions to all of your questions. It also gives us the opportunity to give each inquiry the attention it deserves to give you the best possible outcome. So how easy is it to do?

Online Support – Steps to Take

First, you need to click the Contact Us tab located all the way to the right directly below the orange cart button at the top of any SouthSmoke.com page.

Next, select the first option from the Contact Us page. It’s the one that says By Email – Online Support Ticket. We are nearly done.

Now, fill out the boxes with the appropriate information. If you are sending an inquiry about an order keep in mind the “optional” information could prove very valuable to our support team in assisting you with your inquiry in a fast manner.

Finally, click the Send Inquiry button and that’s it! You’re finished! Sit tight and we will be back with you before you know it!

While we do have Live Customer Service via telephone the nature of being a global provider tends to keep our phone lines very busy. This electronic system allows us to go in depth and give each and every one of you the attention you deserve.

What do you think of our support system? How about our customer service? We want to know what you think! Our goal is to deliver the best shopping experience possible.